Healthcare Operations · Business Systems · Product Operations

Healthcare Operations Professional | Bridging Operations with Product & Technology

I bring 10+ years across insurance and healthcare operations, with experience in program coordination, workflow improvement, business systems, and technology-enabled service delivery. With an M.S. in Health Informatics, I connect operational needs with practical digital solutions—building toward healthcare product operations and strategy leadership.

Explore My Projects ↓ View My Experience Let’s Connect
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Operations Foundation
10+ years · Insurance & healthcare business operations
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Program & Team Coordination
Initiative delivery · Workflow oversight · Stakeholder alignment
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Business Systems
Requirements · UAT · Epic · MEDITECH · Salesforce
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Digital Solutions
Independent deployment · Testing · Ongoing improvement
TaraJee Clarke
About

Business Operations Meets
Healthcare Technology

I am a healthcare operations and health informatics professional whose experience spans general insurance, medical practice operations, digital health, payment investigations, and program coordination. My work has centered on understanding how services operate, resolving barriers, and improving the processes behind reliable delivery.

My career progressed from insurance operations and staff guidance into healthcare workflows, patient and provider coordination, health informatics, systems analysis, and technology implementation. Today, as a Program Coordinator in a social care program, I lead initiatives, oversee navigation workflows, and coordinate stakeholders and operational systems.

Through hospital-based informatics experience, I have supported requirements documentation, workflow mapping, user acceptance testing, issue tracking, and AI quality evaluation. I also independently build, deploy, troubleshoot, and improve healthcare technology projects, connecting user needs with technical execution.

I am focused on opportunities in healthcare business operations, business systems, product operations, and implementation—with a long-term goal of Healthcare Product Operations & Strategy Leadership.

Current Role
Program Coordinator · Social Care Operations
Career Focus
Healthcare Product Operations & Strategy
Operational Strengths
Program coordination · Process improvement · Stakeholder alignment
Systems & Delivery
Epic · MEDITECH · Unite Us · WholeYouNYC · UAT
Analytics & Technology
Excel · SQL · Python · AI-assisted solution maintenance
Education & Leadership
M.S. Health Informatics · Former student organization Vice President
Selected Work

Healthcare Technology Projects & Solutions

Independent, deployed projects demonstrating how I translate healthcare needs into solution requirements, working workflows, validation, and post-deployment improvement. These are portfolio projects—not claims of enterprise product ownership.

01 · Featured
Complete

Pharmacovigilance Adverse Event Tracking Pipeline

Designed and independently deployed a solution for organizing and reviewing adverse-event information. Translated a healthcare safety use case into a data workflow, implemented checks for incomplete or inconsistent records, and built an interactive view of safety-related information. Maintained the hosted solution and refined functionality through AI-assisted troubleshooting.

Healthcare SafetyRequirements & WorkflowsData QualityDeployment & Iteration
View on GitHub ▶ Live App
Healthcare Problem
Structured review of adverse-event information
Solution
Hosted tracking pipeline and interactive review interface
My Ownership
Requirements · Build · Validation · Deployment
After Deployment
Troubleshooting · Maintenance · AI-assisted iteration
02
Complete

Mental Health Drug Interaction Tool

Independently developed and hosted a mental health drug interaction tool, turning an information need into application requirements, features, and user-facing workflows. Tested the solution, investigated errors, and made AI-assisted refinements after deployment to improve usability and functionality.

Digital HealthApplication RequirementsFunctional TestingPost-Launch Improvement
View on GitHub ▶ Live App
03
Complete

Healthcare Predictive Analytics · Cardiovascular Risk

Built and deployed a healthcare predictive analytics project focused on cardiovascular risk. Prepared and evaluated clinical datasets, validated model outputs, investigated implementation issues, and maintained the hosted application through testing and AI-assisted updates. The work is an independent analytical demonstration, not a clinically validated product.

Healthcare AnalyticsUse-Case DefinitionQuality ValidationIndependent Deployment
View on GitHub ▶ Live App
Additional Technical Work

Data Architecture & Analytics Explorations

Complementary projects that demonstrate data and systems literacy. These works are labeled in progress where applicable.

04
In Progress

Medicare Claims Data Warehouse & Analytics Pipeline

Additional data architecture study using public CMS data and a PostgreSQL raw/clean design. Explores repeatable ingestion, SQL analysis, and operational reporting; dashboard development is an in-progress component.

PythonpandasPostgreSQLAdvanced SQLLooker StudioCMS Medicare
View on GitHub Dashboard · Coming Soon
05
In Progress

Automated Healthcare ETL Pipeline with Orchestration & Monitoring

In-progress technical exploration of scheduled CMS data ingestion, validation checks, error handling, and monitoring using Prefect, PostgreSQL, and visualization tools.

PythonpandasPrefectPostgreSQLPlotly DashIncremental Load
View on GitHub Live Monitor · Coming Soon
06
In Progress

End-to-End Healthcare Data Integration Platform on Snowflake

In-progress cloud data integration project examining Snowflake ingestion and transformation workflows, with planned reporting views for healthcare operational analysis.

SnowflakePythonAdvanced SQLTableau PublicSnowflake TasksCMS Medicare
▶ View on Tableau Public View on GitHub
Case Studies

Healthcare Business & Technology Case Studies

Research-informed explorations of healthcare access, operational resilience, and responsible technology adoption—viewed through business, stakeholder, and implementation considerations.

Access Strategy · Digital Health

Telemedicine & Healthcare Access in Jamaica

Examines telemedicine as a potential solution to healthcare access and continuity challenges in Jamaica, including practical constraints that shape adoption.

Business need: access, cost, and care continuity
Stakeholders: patients, clinicians, health systems, policymakers
Implementation considerations: digital access, workflows, infrastructure, and regulation
Strategy lens: evaluate adoption barriers and service-delivery outcomes
TelemedicineHealth EquityInteroperabilityEHRCaribbean Health Systems
Operational Resilience · Technology Risk

Cybersecurity & Healthcare Service Continuity

Explores cybersecurity as an operational and patient-service risk, linking technology controls to business continuity and organizational preparedness.

Business need: protect care delivery and information availability
Stakeholders: IT, clinical teams, leadership, and patients
Implementation considerations: training, access controls, incident response
Strategy lens: balance risk reduction, readiness, and operational resources
CybersecurityNIST FrameworkPHI ProtectionRansomwareHealthcare IT
Quality & Governance · Product Risk

Responsible Clinical Decision Support

Reviews ethical and quality considerations in clinical decision-support systems and the responsibilities involved in deploying reliable healthcare technology.

Business need: trustworthy decision-support workflows
Stakeholders: clinicians, patients, vendors, and governance teams
Implementation considerations: validation, transparency, and monitoring
Strategy lens: evaluate safety, accountability, and adoption decisions
CDSSResponsible AIAlgorithm TransparencyHealth EthicsClinical Governance
Core Capabilities

Capabilities Across Operations & Technology

Skills grounded in professional experience, health informatics training, and independently developed technology projects. Product operations is my career direction; direct product-team ownership remains a development goal.

Business & Program Operations
  • Program Coordination
  • Operational Workflow Oversight
  • Process Improvement
  • Stakeholder Alignment
  • Quality & Documentation Controls
  • Staff Guidance & Work Review
Business Analysis & Product-Facing Work
  • Workflow Mapping
  • Requirements Documentation
  • Root-Cause Investigation
  • Issue & Defect Documentation
  • User & Operational Needs
  • Product Quality Evaluation
Implementation & Delivery
  • User Acceptance Testing
  • Functional Testing
  • Rollout Readiness Support
  • Systems Troubleshooting
  • Technology Adoption Support
  • Post-Deployment Iteration
Healthcare Systems & Operations
  • Epic-supported Workflows
  • MEDITECH PDOC / Order Management
  • Unite Us · WholeYouNYC
  • Salesforce
  • Virtual Care & Practice Operations
  • Care Coordination & Referrals
Data, Reporting & Analysis
  • Excel · SQL
  • Python · pandas
  • Tableau · Plotly
  • PostgreSQL · Snowflake
  • Data Validation
  • Healthcare Analytics
Independent Digital Solutions
  • Use-Case Definition
  • App & Data Workflow Development
  • Independent Hosting & Deployment
  • AI-Assisted Troubleshooting
  • LLM Quality Assurance
  • Maintenance & Iterative Improvement
Experience

Professional Experience

A progression from general insurance operations into healthcare services, technology-enabled delivery, business systems, and program coordination. Each role brings a distinct operational perspective.

Sep 2026 – Present
Program Coordinator
Social Care Program · New York / Hybrid
Lead program initiatives and daily operations, oversee social care navigation workflows, align partners and internal teams, and coordinate technical troubleshooting for Unite Us and WholeYouNYC. Guide referral tracking, documentation, and workflow improvements.
Jan 2026 – May 2026
Health Informatics Intern (LLM Quality Assurance)
Large Health System · New Hyde Park / Remote
Evaluated healthcare LLM responses against defined criteria, documented classification failures, and collaborated with clinical, IT, and data science stakeholders on quality findings and improvement priorities.
Sep 2025 – Dec 2025
Health Informatics Intern
Hospital & Health System · Far Rockaway, NY
Mapped healthcare workflows, documented requirements, and supported UAT, issue logging, and rollout readiness involving Epic-supported processes and MEDITECH PDOC/Order Management.
Oct 2023 – May 2024
Data Operations Associate (Payment Investigation)
Digital Health Company · New York / Remote
Investigated exceptions across healthcare payment workflows, used Excel and SQL to trace discrepancies, and coordinated issue resolution across teams, including during a major healthcare industry clearinghouse disruption.
May 2023 – Oct 2023
Patient Intake Specialist
Virtual Care Technology Company · New York / Remote
Managed virtual-care intake workflows, validated documentation, resolved or escalated exceptions, and helped patients navigate digital intake requirements.
Sep 2021 – May 2023
Practice Operations Coordinator
Medical Practice · Fort Lauderdale, FL
Coordinated patient administration, medical records, eligibility, billing, and payer communications. Investigated workflow exceptions and supported accurate documentation and service handoffs.
Sep 2016 – Jul 2021
Data Operations Lead (Claims & Risk Management)
General Insurance Company · Kingston, Jamaica
Directed daily insurance operations data workflows, investigated recurring process problems, supported quality controls and standardized procedures, and guided junior staff through reviews and work oversight.
Aug 2013 – Sep 2016
Claims Data Associate
General Insurance Company · Kingston, Jamaica
Managed insurance operational records and documentation checks, resolved inconsistent case information with internal colleagues, and supported traceable, reliable workflow execution.
Education & Leadership

Health Informatics, Healthcare Management & Team Leadership

M.S. Health Informatics · Hofstra University | B.S. Psychology · University of the West Indies | A.S. Health Services Management · Broward College

Vice President, Society of Healthcare Technology Analytics and Innovation · Sep 2025 – May 2026

Contact

Let’s Build Better Healthcare Operations

I’m interested in healthcare product operations, business operations, business systems, and implementation opportunities where workflow insight and technology can improve real-world delivery. I’d welcome a conversation.

✉ Email Me LinkedIn →